“ESDGoals” Limited Liability Company (hereinafter referred to as the Company) provides personal development, business development, and training services in the fields of ecological and social security. Our primary objective as a company is to ensure the quality delivery of services, organization of workplace, and execution of training and consultancy in accordance with the highest standards. In fulfilling these tasks, the Company adheres to the legislative requirements of the Republic of Azerbaijan, as well as relevant legal-normative documents and the international quality management standard (ISO 9001:2015).

The Company is dedicated to meeting customer demands and delivering services that meet their expectations, striving for continuous improvement and sustainability in service quality. Customer satisfaction is our primary goal, alongside compliance with all laws of the Republic of Azerbaijan and working for the welfare of our employees. Maintaining customer satisfaction and earning a positive reputation for the Company are fundamental principles of our business philosophy.

To achieve continuous improvement, the Company’s Leadership ensures the annual review of policies for analysis. Plans and objectives for enhancing operations are determined and reassessed as part of the review cycle. Key aspects of this process include:

– Setting measurable goals aligned with quality policies and established procedures;

– Ensuring goals are achieved through appropriate resources and personnel.

As a Company, we manage and plan processes necessary for defining objectives, scheduling processes, providing required resources and information, evaluating the effectiveness and sustainability of processes, monitoring the implementation of necessary measures to achieve desired results, and ensuring continuous development of the Quality Management System.

This Policy has been communicated to all employees, is documented, and accessible to everyone. Annual discussions will be held for greater achievements and successes each year.”